Refund Policy

At Blonde Waterfall, we take pride in delivering high-quality real estate video content tailored to your needs. Due to the nature of our digital services, all sales are final, and refunds are not available once a deliverable has been provided, except as expressly set forth below.

• Visual Glitches or Errors – Technical issues such as rendering glitches, missing elements, or incorrect visuals that materially deviate from the expected output.

• Delivery Issues – Failure to deliver content in accordance with the specifications outlined in your order.

• Past Deadline – Failure to deliver the initial deliverable within the timeframe expressly stated at the time of purchase, excluding delays caused by incomplete or deficient materials, requested revisions, or circumstances outside Blonde Waterfall's control.

Exclusions

Refunds, revisions, or replacements will not be provided for:

• Subjective dissatisfaction

• Stylistic preferences

• Creative interpretation

where the deliverable substantially conforms to the order specifications.

Remedies

If a qualifying issue is identified, Blonde Waterfall will, at its sole discretion, determine the appropriate remedy, which may include correction, revision, replacement, or, in limited cases, a full or partial refund.

Correction or replacement of the deliverable is the primary and preferred remedy. Refunds will only be issued where Blonde Waterfall determines that correction or replacement is not commercially reasonable or feasible.

All determinations are made in Blonde Waterfall's sole discretion.

Request Process

To request a remedy, you must contact us within seven (7) days of delivery at backend@blondewaterfall.com and provide sufficient detail, including supporting screenshots or video evidence.

Failure to provide timely notice may result in denial of the request.

Additional Limitations

• Blonde Waterfall is not responsible for issues resulting from inaccurate, incomplete, low-quality, or non-compliant materials provided by the User.

• Once any deliverable has been used, published, distributed, or otherwise made publicly available by you or on your behalf, you waive any right to request a refund.

• You agree to contact Blonde Waterfall to resolve any issues prior to initiating a chargeback or payment dispute. Failure to do so may be considered a breach of these Terms.

Subscriptions

The following terms apply to recurring subscription plans, in addition to the terms above.

• Nature of Subscription. Subscription fees purchase access to the Service and a recurring allotment of deliverables, edits, and revisions for each billing period, as defined by your plan tier. Fees are charged for the availability of the Service during each billing period, not for any guaranteed level of usage. Non-use, partial use, or failure to use your allotted credits during a billing period does not entitle you to a refund, credit, or extension.

• Credits and Allotments. Unused credits roll over while your subscription remains active. Credits carry no cash value, are non-refundable, and are forfeited upon cancellation or termination of your account.

• Revisions. Each plan includes a defined number of revisions per deliverable, as specified for your plan tier at the time of purchase. Revisions exceeding your plan's allotment are not included and may require an additional fee or plan upgrade.

• Recurring Billing. By subscribing, you authorize Blonde Waterfall to charge your payment method on a recurring basis at the then-current rate until you cancel. Renewal terms and pricing are disclosed at the time of purchase.

• Cancellation. You may cancel at any time to stop future renewals. Cancellation does not entitle you to a refund of the current billing period, and your access and remaining allotment stay available through the end of the paid term. Upon cancellation, Blonde Waterfall will automatically pause production of any in-progress or scheduled deliverables for the remainder of the billing cycle unless you instruct us to complete them.

• Account Closure and Data Deletion. Following cancellation, you will have thirty (30) days to download or request your final deliverables and assets. After this period, your account and all associated content, deliverables, and credits will be permanently deleted. Blonde Waterfall does not retain cancelled accounts or their content indefinitely.

• Subscription Chargebacks. Initiating a chargeback or payment dispute for a billing period during which the Service was made available to you, regardless of your level of usage, constitutes a breach of these Terms. You agree to contact Blonde Waterfall to resolve any billing concern before initiating a dispute. Unwarranted or fraudulent disputes may result in immediate suspension or termination of your account.

Policy Updates

Blonde Waterfall reserves the right to update or modify this Refund Policy at any time. Changes will apply to purchases made after the updated policy is posted.

Contact

For questions or concerns, please reach out to us at: backend@blondewaterfall.com

We appreciate your business and are dedicated to providing a seamless experience!